F.A.Q's
Are Jewels4Divas.co.uk and Jewels4Divasuk.com the same Company?
Yes - We trade under both website names.
Do you ship to P.O Boxes or BFPO?
Unfortunately we do not
Shipping and Possible Import Taxes?
We ship all products from around the World. This is to enable Jewels4divasuk.com to offer the best shipping rates possible. We use suppliers from every part of the World and the UK. All shipping times and rates will be clearly displayed for you at checkout. We were possible also include full tracking information. Some items may be subject to import charges, where possible we will clearly show that information but the majority of all items, we ship fall below the import tax levels into the UK.
When will my Parcel arrive?
The time the parcel is due to arrive to you is based on where the parcel is coming from. We advise a timetable on the checkout page, however, please also allow or 1-2 days for delivery on all Jewellery Items, any other products may take up to 10 days for delivery. Our products are stored in warehouses around the world. We must bear in mind the rest of the World have different Bank and Public Holidays to that of the UK. You will always be updated of your parcels journey with the tracking number we supply.
My Parcel or Package has not arrived as stated?
If you have received shipping confirmation from us your parcel is on its way. If you have not received the parcel after 10 days from placing the order, please contact us. Our Team will be able to check the status of your order. Please also pass your tracking number if applicable to us in any communications.
My tracking number is not working?
The tracking number does not work or is untraceable, please do not worry most Tracking numbers takes time to filter through to the tracking systems. once it has the left the warehouse then it should be able to be tracked through its journey.
I have received a Royal Mail / Courier delivery confirmation in my Letter Box, where has the parcel been left?
Please check your bins. Out building or even with Neighbour’s. The delivery card notice may indicate where it has been left for you. If in doubt, please contact us. Contact@jewels4divas.co.uk
Do you ship worldwide?
No, we ship only into the UK and Europe.
Can I change my shipping address after the order has been placed?
Please contact us and we can see if that can be amended. In some case we can help. However, we must stress that we use wholesalers and suppliers from across the World and it may not be possible to change if they have shipped the item.
Will I have to pay import duties?
In most cases no, however this is out of our control in some examples. This depends on lots of varied factors that are outside of our control. Some items do carry import duties and they will be advised to you once the parcel as arrived in the UK. HMRC do at times carryout random checks and impose duties. Please note though that the vast majority of our items for sale do not carry import duties, if in doubt please contact us prior to making your purchase.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, Amex) and PayPal payments.
Returns and refunds?
Please see - https://www.jewels4divasuk.com/policies/refund-policy
What is the returns period?
Our returns period is 30 days from the day you receive your items. Please see - https://www.jewels4divasuk.com/policies/refund-policy
How long does it take to get my refund?
Refunds are issued immediately once the item is safe back with us. We only refund back to the original payment method. We also offer you the opportunity to either take a store credit or gift voucher. It may take your payment issuer time for this to show on your account.
How do I contact you?
What is your Jewellery made from?
All Silver or Gold tone jewellery is set on Base metals, such as Jewellers Brass, Iron or Tin. The metal used will be listed in the description
Are they real gemstones?
No, unless otherwise stated, the stones will be either Glass, Crystal or Resin based. If the stones are real, it will be clearly stated in the description.
The 925 Silver?
If the item states 925 Silver, it will mean that this is imported silver from China. the item may even come with a 925 Sterling Silver Stamp. This is legal for the Chinese to stamp all their 925 Silver with a stamp. However, this is not real Sterling Silver as we know it in the UK. This metal, however, does not tarnish or rust. it has been specially plated with a material that prevents tarnishing.
Does Silver and Gold Plating tarnish?
If you care for your plated item like you would real Silver or Gold, then yes it will last a long time. We recommend that you do not bathe, swim or wash wearing plated jewellery.
Faux Pearls
All faux Pearls same has real Pearls - No, they will be made from Resin or Glass and need to be treated the same as you would care for Plated Costume Jewellery.